Nextcare is a TPA (Third Party Administrator) and not an Insurance company. Nextcare
specializes in providing complete health insurance management and third party administration services for insurers and other payers of healthcare.
Network Providers are healthcare facilities (hospitals, clinics, laboratories, pharmacies, etc.) contracted by Nextcare, allowing you to benefit from direct settlement of bills. You can access their services by simply presenting your insurance card or national ID (depending on the country where services are obtained).
You may search for a healthcare provider through the Nextcare website www.nextcarehealth.com or through the Mobile App available on Google Play and Apple Store.
To benefit from your insurance policy, it is advised to visit healthcare providers within your covered network as you will either pay nothing or pay a small percentage of the bill, depending on your policy.
It is advisable that prior to visiting medical facility of your choice, you call and book for an appointment with the respective physician/doctor. We also advise that while booking you confirm with the acceptance of your policy by the physician of your choice.
Yes, you can as per your policy terms and conditions. You will be required to pay all bills and then claim only the eligible amount with applicable deductions as per your policy terms and conditions.
Go to Lumi
Register or log in through your user name and password
Go to “Claims”
Go to “Submit New Claim” and make sure you have on hand the following:
Complete details such as the healthcare provider name, service date and description and the physician name.
All necessary supporting documents, including the medical report, itemized bills and original receipts.
After completing all required information, follow these steps:
Click “Submit Claim” to complete the process
After you submit your completed claim form, you will receive a notification by e-mail to confirm that it has been submitted successfully.
You can easily follow up on your reimbursement claim either by using Lumi app or by calling the Call Center number on the back side of your insurance card.
On the Lumi app, go to Claims, View Claims page and you can Search for any submitted reimbursement claim to know its status:
The amount you receive will be decreased by the following amounts, depending on your policy terms and conditions
Always refer to the benefits highlights available on the mobile app, or your Table of Benefits provided by your insurer to be aware of the policy conditions in advance.
Emergency is covered as per your policy terms and conditions (if applicable). You can always contact our local Call Center number available at the back side of your insurance card so we can provide assistance and clarify procedures.
Get in touch
For Bahrain, Egypt, Kuwait, Oman, and UAE: +971 56 344 8951
For Lebanon: +961 81 504 015
For Qatar: +974 55 066 687
Mobile app support
Go to Contact Us page on the website, choose your respective country and get in touch with our Customer Service team who will help you with your query.