Send a Formal Letter to the following addresses available here: Contact Us
You can find here “Useful Things to Know” about policy benefits, search for a healthcare provider, submit claims, and more! (Some information in the flyer are UAE specific; if you need help, advice or support, our Helpline is here for you 24/7)
Our internal complaints handling procedure is as follows:
Our team may contact you for additional information or clarification if needed
We will then proceed with investigation to define the root cause and find viable solutions
We will keep you informed of the status of your complaint
You will later be notified of the complaint’s final status within 5 business day
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