Complaints Procedure

Our focus is on earning and maintaining customer loyalty through superior service.
Should you wish to register a complaint with us, you can:
Our internal complaints handling procedure is as follows:
  1. Complaint received via dedicated channels
  2. Acknowledgement sent within 24 hours
  3. Complaint is directed and investigated by concerned department
  4. Following receipt of a complain NEXtCARE contacts the complainant, if needed, after receipt of the complaint for further clarification or evidence, if needed creates a complaint case and starts the investigation of the issue that causes the complaint, in order to find a solution/response
  5. Complainant will be notified on the resolution within 48 hours after submitting a complaint
For the UAE, you can also contact the Customer Happiness Department in the Insurance Authority: