Complaints Procedure

Our focus is on earning and maintaining customer loyalty through superior service.
Should you wish to register a complaint with us, you can:
Our internal complaints handling procedure is as follows:
  1. Complaints are received to our dedicated channels
  2. Upon receipt of your complaint, you should receive an acknowledgement of receipt from our email within one business day.
  3. Our team may contact you for additional information or clarification if needed
  4. We will then proceed with investigation to define the root cause and find viable solutions
  5. We will keep you informed of the status of your complaint
  6. You will later be notified of the complaint’s final status within 5 business day