Send a Formal Letter to the following addresses available here: Contact Us
You can find here “Useful Things to Know” about policy benefits, search for a healthcare provider, submit claims, and more! (Some information in the flyer are UAE specific; if you need help, advice or support, our Helpline is here for you 24/7)
Our internal complaints handling procedure is as follows:
Complaint received via dedicated channels
Acknowledgement sent within 24 hours
Complaint is directed and investigated by concerned department
Following receipt of a complain Nextcare contacts the complainant, if needed, after receipt of the complaint for further clarification or evidence, if needed creates a complaint case and starts the investigation of the issue that causes the complaint, in order to find a solution/response
Complainant will be notified on the resolution within 48 hours after submitting a complaint
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