We, Nextcare (“Nextcare “we”, “us”, “our”)”, appreciate your interest in our services. Protecting your privacy is a top priority for us. This privacy notice explains how and what type of personal data will be collected and used, processed, transferred or stored (“Use”), why it is collected and used and with whom it will be shared.
Please read this notice carefully.
Our Data Protection Notice explains how we, as administrators of your insurance policy, protect your privacy. This is an important notice which outlines how we will process your personal data. You should read it before submitting any personal data to us.
Where claims incur in country, the following notice explains how your data is processed:
For International claims, the following notice explains how your data is processed:
By accessing Nextcare ’s digital platforms (Website, Portals, Apps, Social media …) you accept this “Privacy Notice”. If you do not agree to this Privacy Notice, do not proceed to further web pages of Nextcare’s digital platforms. This Privacy Notice may be updated from time to time. We therefore ask you to review our Privacy Notice on regular basis. The last line of this Privacy Notice below indicates when the Privacy Notice was updated.
Nextcare means Nextcare Claims Management LLC and any affiliate, subsidiaries or any entity controlling, controlled by or under common control with Nextcare. Nextcare is an indirect subsidiary of Allianz Partners SAS, a Third Party Administrator (TPA) duly licensed to provide specialized integrated management and technology solutions in the field of health insurance management and administration.
Nextcare is committed to safeguarding the personal data received from users. Accordingly, Nextcare has developed this statement to describe how and what type of data will be collected and /or Used from users and the purpose for which Nextcare may Use such data. This Privacy Notice applies to the personal data collected and Used by Nextcare. Nextcare also outlines reasonable precautions which are taken to keep your data secure.
A data controller is a natural, legal person, public authority, agency or other body which, alone or jointly with others who control and determine the purposes (the “why”) and essential elements of the means (the “how”) of the processing of personal data.
A Data Processor is a natural or legal person which processes personal data on behalf of a Data Controller.
Example: Nextcare (Data Processor) on behalf of Insurance Company (Data Controller).
When you visit Nextcare’s digital platforms, our web server automatically records details about your visit (for example, your IP address, the type of browser software used, Nextcare’s digital platforms pages that you actually visit including the date and the duration of your visit).
In addition, we will collect and Use various types of the personal data including but not limited to full name, gender, contact details (address, e-mail address, phone/fax number), age / date of birth, nationality, marital status, occupation, language, physical and psychological health conditions, medical reports, death certificates, medical claims history, details of physical and psychological health or medical conditions, credit/debit card and bank account details).
We receive your personal data from you directly or from any third party including but not limited to employer, policy sponsor, brokers, business partners, insurers, medical providers, fraud prevention agencies, investigators, regulators, search information providers, intermediaries or delegated authorities.
We will use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent.
Nextcare will Use your personal data provided to us for a number of purposes including but not limited to the below:
We will Use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent. We are the sole owners of the personal data collected on those digital platforms. We only Use the information that you voluntarily give us via email or any other channels of communication.
We will not sell, rent or share this personal data with any third party other than as necessary to fulfill the Purpose.
For the purposes indicated above we will Use your personal data based on our legitimate interests and/or to comply with our legal obligations.
These legitimate interests and/or legal obligations include the following reasons for the processing of your personal data without your express consent:
We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above. For the stated purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:
Finally, we may share your personal data to meet any legal obligation, including to the relevant ombudsman if you make a complaint about the product or service we have provided to you.
Your personal data may be processed inside Nextcare by the parties specified above, subject always to contractual restrictions regarding confidentiality and security in line with applicable local data protection laws and regulations. We will not disclose your personal data to third parties who are not authorized to process them.
In case you are insured by Orient Insurance PJSC under the suite of Allianz Care Designed Products, kindly note that your anonymized personal data will be processed outside of the UAE for plan administration purposes, specifically for the purposes of reporting, pricing and reserving.
Kindly note that unless you expressly instruct us otherwise, you will be taken to have agreed to the processing mentioned above.
You should contact us in case you have any queries in respect of the above.
When acting as Data Controller, we will retain your personal data such as (your IP address, the type of browser software used, Nextcare Digital platforms pages that you actually visit including the date and the duration of your visit) for Ten 10 years from the receipt of your data or for any longer term required by the applicable Laws.
When acting as Data Processor, we will retain your personal data (such as claims related information) as per our agreement with the Data Controller and terms required by the applicable Laws.
Google analytics may store the data collected for lesser period of time as changed from time to time.
We will not retain your personal data for longer than necessary and we will hold it only for the purposes for which it was obtained.
Where permitted by applicable law or regulation, you have the right to:
You may exercise these rights by adjusting your privacy preference settings where you have created an online account with us or contacting us as detailed in section 9 below providing your name, email address, account identification, and purposes of your request.
You hereby give Nextcare your consent, to process, share, and transfer your Confidential Information (including Personal & Health data) to Nextcare entities, branches and affiliates, business partners, professional advisers, and/or service providers, where Nextcare believes that the transfer or share, of such personal data is necessary for: (i) the performance of the Policy; (ii) assisting in the development of the business and products; (iii) improving Nextcare customer’s experience; (iv) compliance with the applicable laws and regulations; or (v) compliance with other law enforcement agencies for international sanctions and other regulations applicable to Nextcare.
In case of inquiries and grievances related to your personal data, you can you can contact us by email or post as follows:
Nextcare Claims Management LLC
Data Protection Officer
EIFFEL 2 Building, 1st Floor Umm Al Sheif, Sheikh Zayed Road
We regularly review this privacy notice. We will ensure the most recent version is available on our website http://www.nextcarehealth.com/
This privacy notice was last updated on November 2021.
Nextcare has implemented reasonable technical and organizational security measures to protect your personal data collected by Nextcare via the Nextcare Digital platforms against unauthorized access, misuse, loss or destruction.
All electronic messages sent to and from Nextcare are protected by reasonable technical and organizational measures and may only be accessed in justified cases in line with applicable laws and regulations (e.g. court order, suspicion of criminal conduct, violation of regulatory obligations,) to specific persons in defined functions (e.g. Legal, Compliance, Risk). Every step of the process, as well as the search criteria used, are logged in an audit trail. All emails are disposed of after the applicable retention period has expired.
The Internet is generally not regarded as a secure environment, and information sent via the Internet (such as to or from the Nextcare Digital platforms or via electronic message) may be accessed by unauthorized third parties, potentially leading to disclosures, changes in content or technical failures. Even if both sender and receiver are located in the same country, information sent via the Internet may be transmitted across international borders and be forwarded to a country with a lower data protection level than exists in your country of residence.
Please note that we accept no responsibility or liability for the security of your information whilst in transit over the Internet to Nextcare. In order to protect your privacy, we would like to remind you that you may choose another means of communication with Nextcare, where you deem it appropriate.
The Nextcare digital platforms use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the digital platforms analyze how users use the site. The information generated by the cookie about your use of the digital platforms will be transmitted to and stored by Google on servers in the United States.
You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: click here
Nextcare Digital platforms uses the following Social Media Plugins (“Plugins”):
All Plugins are marked with the brand of the respective operators Facebook, Twitter and LinkedIn (“Operators”).
If you interact with the Plugin, for example by clicking the “Facebook Button”, the “+1” the “Tweet Button” or the “LinkedIn Share Button” the corresponding information is transmitted from your browser directly to the Operator and stored by it. Further, the information will be made public in the respective social network or in your Twitter account and shown to your contacts. If you do not wish to have such data transferred to the Operators, you need to log out of your respective account before clicking on and activating the Plugins.
Please see the Operators’ data privacy statements in order to get further information about purpose and scope of the data collection and the processing and use: