A licensed medical entity (e.g., hospital, clinic, lab, pharmacy).
Providers in your network where your benefits apply and bills can be settled directly.
Only if your policy allows it. You’ll usually pay upfront and request reimbursement for eligible costs via Lumi → Claims & Pre-approvals → Submit a Claim.
Yes, where your policy permits. Coverage depends on your area of cover and policy terms.
Curious about ‘’Alternative Medicine’’ and what providers are included? Found more here!
Get urgent care, then (where possible) contact our Call Center or email us within 48 hours so we can assist and confirm hospitalization details. Country contacts are on our website here
