FAQs

We are pleased to provide you answers to some of the most commonly asked questions.

  • How do I update my personal details?

    Open Lumi → Profile (top right) → Account Settings to update your address, email or phone number.

  • Can I access a family member’s Digital Insurance Card?

    Yes, in Coverage, for “active” dependents linked to your account (minors by default).

  • What is an insurance certificate?

    A document confirming your coverage details: insurer, policy number, member name, coverage period and limits.

  • How do I download an insurance certificate?

    Lumi → Coverage → Documents to download. If you cannot access it, contact your insurer.

  • Can I issue a certificate for family members?

    Yes, for dependents under 18. Members 18+ need their own account.

  • What can I manage for a minor in my account?

    For dependents under 18 you can:

    • Access their digital card and benefits
    • View their claims history
    • Submit reimbursement claims
    • Issue certificates

  • Can I see all my policies in one Lumi account?

    Yes. Open the sidebar (profile icon) and use the selector under your email to switch between linked policies. If a policy is missing, submit an inquiry.

  • How do I add a newborn or family member to my policy?

    • Individual policy: contact your insurer with details.
    • Group plan: contact your HR/Group Admin. Coverage is added after insurer approval.