A Disconnect Between Awareness Of Mental Health And Willingness To Use Support Services

Awareness Of Mental Health

New Global Research From Allianz Partners Shows A Disconnect Between Awareness Of Mental Health And Willingness To Use Support Services

One third of employees say they felt more comfortable talking about mental health over the past 12 months than ever before, while 6 in 10 believe people will be more comfortable talking about their mental health in the future. Despite this, just 1 in 10 made use of counselling services during the pandemic, demonstrating a disconnect in comfort levels between talking about mental health and actively accessing support services.

This was revealed through new multi-market research carried out by Ipsos MRBI on behalf of Allianz Partners. The research was conducted amongst expat and local employees in the UK, Germany, Canada, UAE and Singapore with the aim of measuring the impact of Covid-19 on respondents’ mental health and helping employers understand how best to support the mental health of their teams.

The research highlighted the importance of employers investing in health and wellbeing supports and services to ensure a sustainable and productive workforce, as many staff are still dealing with the mental health challenges of the pandemic. Depression and anxiety cost the global economy USD 1 trillion a year in lost productivity[1]. Providing appropriate mental health support to employees improves not only the employee’s quality of life but also increases companies’ productivity.

Paula Covey, Chief Marketing Officer for Health at Allianz Partners commented,While the health insurance industry always recognised the importance of mental health as well as physical health, in the wider public domain it felt, to some degree, like the silent elephant in the room that everyone knew was there, but people were sometimes uncomfortable talking about. Our long-term goal is to make talking about mental health as comfortable as talking about a sprained wrist. We want to encourage dialogue and help people to understand that mental health challenges are normal, sometimes frequent, and help them understand when and how to make use of support services.

“It’s clear from the research that awareness of mental health has increased and people are more comfortable talking about it and this is extremely encouraging. However not all employees feel supported and there’s still a very low up-take of some mental health services like EAP and counselling. I think there’s a real opportunity here for employers to build on their mental health support programmes and make some significant strides forward”

Over the past number of years employers have increased mental health supports and services to their employees, a trend that is likely to continue post pandemic. Yet, only 2 in 5 employees feel that resources provided by their employer are sufficient to support their mental health. So while some companies have been stepping up, particularly in the UAE, for most, there’s more work to do. Providing a variety of services is important, both in-person and digitally. As is having a combination of HR sponsored activities like wellness talks and those which are based around personal relationships, because many people only feel comfortable talking about their mental health with friends or family.

Of the mental health support services provided by employers, the top 5 most valued by employees were information, digital team get togethers, counselling services, extra time off and classes.

Despite this, less than a quarter of respondents feel comfortable discussing their mental health with a counsellor, which may mean that employees don’t know enough about Employee Assistance Programmes (EAP) or exactly what kinds of scenarios counselling can help with. It’s clear that employers will need to invest in education and awareness campaigns around these services. And as most employees are not comfortable discussing their mental health with their employers, it’s important to emphasise that counselling and EAP services are completely confidential.

The survey revealed that there is no one size fits all approach to mental health. Whilst some employees value counselling services, other employees value the role of technology in aiding their mental health. Almost half of those working in UAE and Canada claim to monitor their mental health all/most of the time. Smartphone APPs are the preferred method of monitoring mental health followed by journaling and speaking to a professional. Employers should consider providing employees with information on mental health apps, making them available to employees and encouraging staff to use them to track their mental health.

Now, more than ever, there’s an opportunity for employers to add real value to their employees’ lives and contribute to a society that is more open when it comes to discussing mental health and wellbeing. Providing employees with the right tools and supports is key to reducing the stigma that has long been attached to mental health.

To access the Allianz Partners International Mental Health Survey Report, please click here: https://www.allianzcare.com/en/about-us/news/2021/10/mental-health-report.html



Notes to editors:

Multi-market research carried out by Ipsos MRBI on behalf of Allianz Partners amongst expat and local employees in UK, Germany, Canada, UAE and Singapore Allianz Partners between 4th-19th August 2021

  1. World Health Organisation https://www.who.int/teams/mental-health-and-substance-use/promotion-prevention/mental-health-in-the-workplace


For media queries, please contact:                   

Emily Kelly, FleishmanHillard, +353-87-975-9248 or by email emily.kelly@fleishmaneurope.com

Rachel Rafter, FleishmanHillard, +353-85-843-1974 or by email rachel.rafter@fleishmaneurope.com


About Allianz Partners

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Care, Allianz Assistance, Allianz Automotive and Allianz Travel. Present in 76 countries, our 21,500 employees speak 70 languages, handle over 65 million cases each year, and are motivated to go the extra mile to help and protect our customers around the world.

For more information, please visit: www.allianz-partners.com