CAREERS

Caring is not a job. Routine is not a career. Bring a passion towards others home, be among family.

Vacancies

The role of Claims Officer involves processing medical claims for clients worldwide. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Egypt
Claims Department
Key Responsibilities:
  • Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
  • Use AWC’s client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
  • Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
  • Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided
  • In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
  • Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
  • Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
  • Other Ad hoc duties as required
Key Requirements:
  • 1 - 2 years’ experience in a customer focused environment, ideally in an administrative role
  • Proficiency in MS Office
  • Completion or progression towards the Diploma in Private Medical Insurance.
  • A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
  • Team player
  • Ability to work under pressure and to meet tight deadlines and service standards
  • Medical Provider Manager
    Egypt
    The Medical Provider Manager is responsible to efficiently and effectively manage the Medical Provider network as per the defined network…
  • Policy Administrator Officer
    Egypt
    The Policy Administrator / After Sales Support Assistant manages the tasks related to controlling data entry, data analysis, and card…
  • CareCentre Agent
    Bahrain
    The main duty of a Care Centre Agent is to respond to telephone inquiries about the company's products or services…
  • After Sales Support – Policy Administrator
    Qatar
    The After Sales Support – Policy Administrator manages the tasks related to controlling data-entry, data-analysis, card-printing/processing information to ensure that…
  • Project Manager – Procurement & Facilities
    United Arab Emirates
    Are you interested to lead Procurement and Facilities projects in the UAE and other markets where Nextcare operates? Nextcare is…
  • Processing Officer
    Egypt
    The Processing Officer Evaluate more complex data entry, clerical, and accounting tasks involved in the preparation and processing of patient…
  • Accountant Officer
    Egypt
    The Accountant Officer main duties are to prepare EFTs (Electronic fund transfer) for claims, updates the accounting and other financial…
  • Payroll Specialist – HR
    Egypt
    The Payroll Specialist – HR is involved with development and implementation of all Human Resources activities in the company specially…
  • Pulse Transformation – Provider Portal Rollout Specialist
    Egypt
    The role of the Pulse Transformation - Provider Portal Rollout Specialist involves driving the Transformation of the Pulse Product from…
  • Medical Claims Officer
    Egypt
    The Medical Claims Officer will provide quality service to clients, promptly and effectively assesses and process claims and approval according…
  • Office and Facilities Officer
    Egypt
    The Office & Facilities Officer is responsible to participate and review the work of Administration Department in the process of…
  • Client Relation Supervisor
    Egypt
    The Client Relation Supervisor is responsible for supporting the Direct Client Relations Manager in maximizing the business opportunities within existing…
  • Policy Management Senior Officer – Admin
    Egypt
    The Role of Policy Management Senior Officer is to Organize the daily tracker, sort shipments, and process all the required…
  • Policy Management Officer – Admin
    Egypt
    The Role of Policy Management Officer is to look after the policy management of small, medium and large corporate clients.…
  • Business Analyst
    United Arab Emirates
    The Business Analyst is responsible for a full range of activities that ensure the operational effectiveness and excellence across the…
  • PA to the GM
    Lebanon
    The core responsibility of the Personal Assistant role is to support the General Manager (GM) with duties including calendaring, meeting…
  • Medical Claims Officer
    Egypt
    The Medical Claims Officer will provide quality service to clients, promptly and effectively assess and process claims and approvals according…
  • Processing Officer
    Egypt
    The Processing Officer evaluates more complex data entry, clerical, and accounting tasks involved in the preparation and processing of patient…
  • Accountant Officer
    Egypt
    The Accountant Officer’s main duties are to prepare EFTs (Electronic fund transfer) for claims, update the accounting and other financial…
  • Claims Officer
    Egypt
    The role of Claims Officer involves processing medical claims for clients worldwide. We ensure a high level of client service…
  • Claims Administrator
    Egypt
    The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service,…
  • Helpline Care Advisor – English
    Egypt
    Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide…
  • Helpline Team Leader
    Egypt
    The Role of the team leader is to lead, motivate & coach your team to deliver world class customer care…
  • Legal Counsel
    United Arab Emirates
    We're looking for a talented and highly motivated Legal counsel to support our growing businesses in the MEA, including the…
  • Front End Development – Team Lead
    United Arab Emirates
    The Front End Development - Team Lead will manage, lead and mentor a team of frontend Software engineers in a…
  • Medical Provider Performance Monitoring – Assistant Manager
    United Arab Emirates
    Responsible for conducting objective, fair, thorough, unbiased and timely investigations of healthcare providers’ performance whilst monitoring best of relationships with…
  • Medical Claims Officer
    Qatar
    The Medical Claims – Officer will provide quality service to clients. Promptly and effectively assesses and processes claims and approvals…
  • Software Developer
    Lebanon
    The Software developer is a person concerned with facets of the software development process wider than design and coding, a…
  • Senior Developer
    Lebanon
    The senior developer is responsible for the delivery of all software in accordance with previously developed requirements and design documentation.…
  • Medical Claims Officer
    United Arab Emirates
    The Medical Claims - Officer will provide quality service to clients. Promptly and effectively assesses and process claims and approvals…
  • Care Center Agent
    United Arab Emirates
    The main duty of a Care Centre Agent is to respond to telephone inquiries about the company's products or services…