CAREERS

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Vacancies

The After Sales Support – Policy Administrator manages the tasks related to controlling data-entry, data-analysis, card-printing/processing information to ensure that the quality standards set by the clients are closely met, in terms of accuracy and turn-around time.

Qatar
After Sales Department
Tasks:
  • Manages inclusion of new members into the client scheme and database system
  • Performs data error-correction, member upgrades, member deletions and alteration of client database to meet client’s requirements
  • Maintains high quality of card-printing to satisfy clients’ preset standards of service
  • Issues periodic or daily reports on performance
  • Meets further complex requirements, such as designing, photo-editing, etc.
  • Keeps accurate records on the various activities for internal and external review
Behavioral & Experience Requirements:
  • Strong customer services orientation
  • Demonstrable time management skills
  • Problem Solving skills and ability to work under pressure to tight deadlines
  • Ability to work well as part of a team-contribute to building team spirit, aid others to succeed
  • Ability to comprehend, capture as well as interpret basic customer information
  • Ability to produce accurate reports on production as and when needed
  • Strive for excellence at every touch point with the customer
  • Foster state-of-art technical/operational knowledge and strive for continuous simplification
  • Be the benchmark
  • Empower the team and provide purpose and direction
  • Develop people, provide feedback and care to employee wellbeing
  • Collaborate and exchange best practice
  • Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
  • Take ownership and responsibility
  • Embrace innovation and a culture that allows to make decisions without fear of retribution
  • Act with integrity, honor commitments, tell the truth
  • Foster diversity and inclusiveness
  • Act transparently and promote corporate social responsibility
  • Bachelors Degree ; Medical background preferred
  • Knowledge in Project Coordination is a plus
  • Physically fit to carry out duties
  • Legally permitted to work in the country of operations
  • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
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