American Hospital Dubai and NextCARE extend partnership enabling access to world-class healthcare for NEXtCARE general network (GN) cardholders across 11 countries in the MENA region
January 20 2015
20 January 2015 (Dubai, United Arab Emirates): The American Hospital Dubai, one of the region’s leading private hospitals, and NEXtCARE the leading Third Party Administrator (TPA) for the insurance industry in the GCC and MENA region and a member of the Allianz Group – yesterday (January 19th) signed a new agreement under which all NEXtCARE general network (GN) cardholders across 11 countries in the MENA region will have access to the medical services of the American Hospital Dubai. Previously, only NEXtCARE’s higher tier members enjoyed access to the American Hospital Dubai’s services. The American Hospital Dubai works with around 80 international and local insurance companies, directly or indirectly. Around half of all the hospital’s patients are covered by insurers. Insurers also refer complex cases from around the region to the American Hospital Dubai, as a regional center of excellence with strong tertiary care capabilities, including The Heart Center, and the Orthopedics and Total Joint Reconstruction Center. Speaking at the agreement signing ceremony, Mr Peter Makowski, Chief Executive Officer of the American Hospital Dubai, said: “At the heart of the provision of high quality private healthcare is the relationship between hospital and insurer who, together, create access to clinical services. NEXtCARE plays a critical role in facilitating this process and we warmly welcome the extension of our working relationship with the signing of this new agreement. Our aim is to create affordable access to our high quality services for patients in the local and regional community. The agreement will bring valuable benefits such as direct billing to a much larger community of patients, as we continue to expand our facilities and services.” The American Hospital Dubai was the first Joint Commission International accredited hospital in the Middle East and was also the first in the region to be awarded College of American Pathologists accreditation. International accreditation provides assurance to the insurers that an institution is well managed, and insurers also undertake their own inspections of hospital facilities and actively share and support the American Hospital Dubai’s commitment to the highest quality standards. Mr Christian Gregorowicz - Chief Executive Officer, NEXtCARE & Chief Executive Officer, MEA Allianz Global Assistance, added: “The MENA region health insurance landscape is evolving quickly with the introduction of mandatory insurance in the UAE for example. Third Party Administrators such as NEXtCARE play a critical role in supporting insurance companies and other third party payers in building a sustainable healthcare sector offering choice and quality to patients, and cost effective services for insurers. We are delighted to extend our relationship with the American Hospital Dubai which will provide enormous benefits to insurers, payers, and most importantly to patients in the MENA region.” Mr. André Daoud – Chief Business Officer, NEXtCARE said: “This agreement is a major shift at both a market and an industry level which once again demonstrates NEXtCARE’s position as a leading Third Party Administrator. The American Hospital Dubai is proactively engaged in expanding its unique scope of services by providing a valuable proposition to the beneficiaries and chose NEXtCARE to be the "Third Party Administrator" (TPA) to complement this objective. The extension of the existing NEXtCARE General Network (GN) at American Hospital Dubai offers a greater population access to a greater quality of services at affordable values.” NEXtCARE is the leading Third Party Administrator (TPA) and works closely with insurance companies and other types of Payers as an administrative support. The company specializes in providing complete Health Insurance management and Third Party Administration services and solutions to Insurers and other Payers of Healthcare. It operates through a direct and partner network of over 7,000 healthcare providers in 12 countries and more than 2 million members under management. The company administers a portfolio of over USD 650 million claims in value and 4 million claims in volume annually for more than 90 clients; including insurance companies and self-funded schemes. Notes to editors: About the American Hospital Dubai The American Hospital Dubai is a 183-bed, acute care, general medical/surgical private hospital with a multi-specialty physician group practice, designed to provide a high quality, American standard of healthcare to meet the needs and exceed the expectations of the people of Dubai, the UAE and the surrounding Gulf States. The American Hospital Dubai became the first hospital in the Middle East to be awarded JCI accreditation in May 2000 and has successfully maintained its accreditation six times, up to April 2015. The Laboratory of the American Hospital Dubai was the first to earn accreditation by the Accreditation Committee of the College of American Pathologists (CAP) and was accredited for the eighth time in November 2013. The American Hospital Dubai has continued to expand to meet the demand for more personalized services, comfort and convenience, while broadening the services and deepening the level of expertise and care offered. Recent developments include a new Radiation Therapy program using the most advanced RapidArc technology and supporting the hospital’s Cancer Care Center. The newly expanded Orthopedics and Total Joint Replacement Center now includes specialists in orthopedics, offering a comprehensive range of treatment options for adults, in addition to the rehabilitation services. With the new facilities and services, the hospital continues its ongoing physician recruitment plan, which will extend the number of American Board Certified or equivalent practicing physicians at the Hospital, to well over 100. The hospital’s new bed tower is currently rolling out new facilities that will create an additional 197 beds in private rooms and suites, transforming the hospital into a 384-bed campus. About NEXtCARE NEXtCARE is the leading “Third Party Administrators” (TPA) for the Insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health Insurance management and administration services to healthcare payers including self-insured employers. Having regional presence with global reach, NEXtCARE provides its clients with the perfect balance between unrivalled customer service and maximum cost optimization. The company offers tailored services due to the flexible and agile nature of its business. This flexibility enables the mix and match of various services which provides innovative “Plug & Play Concept” to efficiently complement the clients’ existing products. NEXtCARE drives efficiency through its large platforms that run the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network of over 7,000 healthcare providers across more than 11 countries. Operations in the company are supported by strong IT, Compliance, Legal, Communications, Business Management, Market Management, Quality Assurance and Auditing teams that ensure smooth and superlative performance. With over 2 million members under management, NEXtCARE administers an annual portfolio of over USD 650 million claims in value and over 4 million claims in volume for more than 90 clients including insurance companies and employers. NEXtCARE empowers its clients with the latest technologies. The proprietary software TATSH, the online provider portal PULSE and the beneficiary portal MyNEXtCARE provide transparent and efficient insurance management services to clients, healthcare service providers and card holders. Being a member of the renowned Allianz Group, NEXtCARE applies international standards of business management through embracing the stringent mandates of compliance and code of ethics. The company leverages on nearly 2 decades of expertise in the local market which augments its proficiency merging global standards with local competence. Issued on behalf of the American Hospital Dubai by WPR Media contacts: American Hospital Dubai: Jonathan Walsh WPR Dubai Tel: 050 4588610 Email: NEXtCARE Peggy Traboulsi Chamoun NEXtCARE Dubai Tel: 04 2708444 Email:
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